A Seamless, 24/7 Extension of Your Team

Our partner organization, LYP Health Management, is a 100% healthcare focused call center that’s always open for business. Trained agents are solely focused on serving the unique needs of patients and providers.

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LOVE YOUR PATIENT

PatientSync has selected LYP as their Call Center Partner

Uninterrupted Coverage

Call center agents are well-trained and are solely focused on healthcare. LYP is staffed 24/7, 365 days a year, so you never have a gap in coverage. 

LYP Can Scale With You

LYP agents use PatientSync to guide callers through your defined protocols, customized to meet your needs. Form a partnership on your terms, from working in tandem with your agents to a fully outsourced call center. 

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Blog

How Tech Improves Job Satisfaction of Healthcare Call Center Staff

There may be nothing more detrimental to your reputation than agents who have to make decisions on the fly without being 100% sure of what they are supposed to do or how to pull it off.
PatientSync
December 20, 2023
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4 Minute Read
Blog

Key Takeaways from AWS re:Invent 2023

Leaders from our team joined the 2023 AWS re:Invent Conference. They've summed up their learnings in a short blog post, revealing the latest and greatest in contact center tech, Generative AI, and QuickSight.
December 14, 2023
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Blog

Do you answer calls from unrecognized numbers? Neither do your patients 

Do you ever get calls from unknown numbers and think twice before answering? You're not alone! 85% of people ignore unknown calls.
November 15, 2023
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Blog

5 Signs It’s Time to Retire Your Legacy Patient Communication System

In today’s healthcare practice, data, ROI, and patient satisfaction constitute the trifecta of success. These are 5 signs it’s time to retire your legacy phone system.
PatientSync
September 14, 2023
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3 Minute Read
Blog

Improving Patient-Centered Communication From All Your Locations

The challenge of operating a practice remotely might not differ greatly from the struggles healthcare practices face managing multiple office locations.
PatientSync
August 4, 2023
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3 Minute Read
Blog

Establishing a “New Normal” for Healthcare Practices

New learnings, habits, and processes translate into an updated model for successful healthcare practices and health systems moving forward.
PatientSync
July 28, 2023
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3 Minute Read
Blog

Providing a WFH Option for Healthcare Call Center Staff: 5 Steps for Success

Faced with the dual challenge of staff shortages caused by the Great Resignation and increased demands from patients for greater access...
PatientSync
March 17, 2023
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3 Minute Read
Blog

Create Consistent Experiences with Integrated Medical Office Scheduling Software

Ralph Waldo Emerson once wrote, “A foolish consistency is the hobgoblin of small minds…”
PatientSync
March 15, 2023
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3 Minute Read
Blog

Has Your Patient Communication Solution Become a Frankenstein Monster?

No one notices it at first. But it’s there. It’s a monster disguised as a stack of technology platforms and software.
PatientSync
March 14, 2023
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3 Minute Read
Blog

Why Centralized Scheduling Is the Perfect Fit for Your Practice

How dependant are you on the knowledge and experience of the individuals answering the phones in your practice?
PatientSync
March 1, 2023
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3 Minute Read
Blog

What Do Your Medical Call Center Analytics Tell You?

Most phone systems fall short in providing insight as to why the quantities are what they are.
PatientSync
November 2, 2022
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4 Minute Read
Blog

3 Reasons Why You Are Losing Patients to Other Providers

The cost of losing a single patient is massive. What are some of the top reasons patients abandon practices?
PatientSync
October 11, 2022
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3 Minute Read
Blog

The 1:1 Experience: Your Ideal Patient Engagement Platform

From your patients’ points of view, how they are treated on the phone tells them a lot about how they will be treated by your practice.
PatientSync
October 1, 2022
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3 Minute Read
Blog

Improving Patient Engagement: Tips to Streamline Your Medical Call Center Operations

Optimizing your workflows helps agents spend more time delivering the kind of positive experiences that drive patient satisfaction and loyalty.
PatientSync
September 18, 2022
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3 Minute Read
Blog

Is Your Patient Communication Software Holding You Back?

Has your patient communication software evolved to meet today’s patient expectations?
PatientSync
August 29, 2022
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3 Minute Read
Blog

How Does Your Patient Scheduling Software Stack Up?

The patient scheduling process is one of the biggest opportunities for improved efficiency, profitability, and stronger patient loyalty.
PatientSync
July 15, 2022
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4 Minute Read