Understand the Patient Experience in Real Time
Experience ML offers a comprehensive solution for monitoring the patient experience.
Deepen Your Understanding of Patient Experience
Use contact summaries, call transcription and sentiment analysis to enable agent evaluation, feedback and follow-up in a centralized location.
Automate Q/A
Identify potentially problematic calls in real-time, giving you the power to create a list for your Q/A team to review or notify a supervisor on the spot.
Your HIPAA Compliance Partner
Ensure compliance with Experience ML, which detects and redacts sensitive patient information from audio recordings and transcripts
Leverage Sentiment Analysis
Understand sentiment using Natural Language Processing (NLP) on transcripts of calls and chats to quickly know how patients feel and detect urgent issues.
Performance Monitoring
Experience ML lets you easily view contact summaries, giving you the insight you need to evaluate context, address follow-up, and provide precise feedback to your agents—all in one place.
Contact us to learn how PatientSync can help
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