Answer With Care
Your call center technology shouldn't dehumanize patients—it should help them feel cared for and known.
Because Healthcare Begins With the First Hello
Healthcare technology should facilitate better quality care and more human connection for an elevated experience for both patients and providers.
“No-Miss” Calls
Our cloud-based platform is built on Amazon Connect—customized and extended for healthcare organizations—for an integrated system that can be accessed anywhere.
Friction-Free Workflows
Advance agent proficiency and throughput with custom workflows and smarter scheduling. Customize patient interaction based on their needs and provider preferences.
Build A Next-Generation Call Profit Center
Experience positive ROI in months from a fully integrated, healthcare-focused solution, built from the ground up for maximum customizability and scalability.
Valuable Analytics For Value-Based Care
Utilize current and historic analytics dashboards to understand the patient experience in real-time and gain deep insights into agent performance, patient interactions, scheduling patterns, and more.
A Powerful Platform That Takes Patient Engagement Personally
Create a modern, unified tech stack that delivers business results with PatientSync.
Never miss another call. Keep your contact center running with remote, secure access and seamlessly support web-based chat, text messaging and phone calls to your main number. Automatically record calls, texts and online chats for traceability and quality assurance.
Our customizable agent guidance and patient-scheduling solution ensures agents follow your specific practice protocols and physician preferences on every call. Eliminate memorization with built-in prompts that ensure accuracy and efficiency, introduce workflow updates to physician preferences as soon as changes are made, connect scheduling notes to patient records, and more.
AI-powered Virtual Agents answer instantaneously, provide information quickly, and reduce call volume to human agents significantly. Communicate fluently in almost any language utilizing multilingual Natural Language Understanding (NLU) and reduce per-minute handling costs by 60% or more compared to human agents.
See the whole picture. Advanced real-time and historic analytics dashboards provide deep insights on agent performance, patient interactions, scheduling patterns, and more. Provide proactive and on-demand call assessments, and monitor call types, handle time, abandonment rates, and more.
Utilize automation and agent downtime to create and deliver outbound campaigns that bolster marketing, scheduling and survey initiatives. Design customer outreach campaigns using voice, SMS, and email, and maximize connections with live customers using outbound dialing that utilizes agent downtime.
Understand the patient experience in real time. Learn sentiment using Natural Language Processing (NLP) on transcripts of calls and chats and view contact summaries to evaluate context, address follow-up, and provide precise agent feedback.
Never miss another call. Keep your contact center running with remote, secure access and seamlessly support web-based chat, text messaging and phone calls to your main number. Automatically record calls, texts and online chats for traceability and quality assurance.
Our customizable agent guidance and patient-scheduling solution ensures agents follow your specific practice protocols and physician preferences on every call. Eliminate memorization with built-in prompts that ensure accuracy and efficiency, introduce workflow updates to physician preferences as soon as changes are made, connect scheduling notes to patient records, and more.
AI-powered Virtual Agents answer instantaneously, provide information quickly, and reduce call volume to human agents significantly. Communicate fluently in almost any language utilizing multilingual Natural Language Understanding (NLU) and reduce per-minute handling costs by 60% or more compared to human agents.
See the whole picture. Advanced real-time and historic analytics dashboards provide deep insights on agent performance, patient interactions, scheduling patterns, and more. Provide proactive and on-demand call assessments, and monitor call types, handle time, abandonment rates, and more.
Utilize automation and agent downtime to create and deliver outbound campaigns that bolster marketing, scheduling and survey initiatives. Design customer outreach campaigns using voice, SMS, and email, and maximize connections with live customers using outbound dialing that utilizes agent downtime.
Understand the patient experience in real time. Learn sentiment using Natural Language Processing (NLP) on transcripts of calls and chats and view contact summaries to evaluate context, address follow-up, and provide precise agent feedback.
What is PatientSync?
A better patient communications system takes your practice or hospital from "hold please" to personalized greetings. Customized workflows and a single communication platform that interfaces with your EMR helps initiate, manage and document all patient contact with your practice - including phone, text, chat - all in a single system.
Contact us to learn how PatientSync can help
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What Our Customers Say
Andy Blankemeyer
CEO
OrthoAlliance
Michele Sweeney
VP of Patient Services
BrightView Health
Paul Kazemier
Director of Patient Communications
New York Cancer & Blood Specialists
Lisa Warrren
CEO
Andrews Sports Medicine and Orthopaedic Center