Answer With Care

Never miss another call. Keep your contact center running with remote, secure access and seamlessly support web-based chat, text messaging and phone calls to your main number. Automatically record calls, texts and online chats for traceability and quality assurance.

Our customizable agent guidance and patient-scheduling solution ensures agents follow your specific practice protocols and physician preferences on every call. Eliminate memorization with built-in prompts that ensure accuracy and efficiency, introduce workflow updates to physician preferences as soon as changes are made, connect scheduling notes to patient records, and more.

AI-powered Virtual Agents answer instantaneously, provide information quickly, and reduce call volume to human agents significantly. Communicate fluently in almost any language utilizing multilingual Natural Language Understanding (NLU) and reduce per-minute handling costs by 60% or more compared to human agents.

See the whole picture. Advanced real-time and historic analytics dashboards provide deep insights on agent performance, patient interactions, scheduling patterns, and more. Provide proactive and on-demand call assessments, and monitor call types, handle time, abandonment rates, and more.

Utilize automation and agent downtime to create and deliver outbound campaigns that bolster marketing, scheduling and survey initiatives. Design customer outreach campaigns using voice, SMS, and email, and maximize connections with live customers using outbound dialing that utilizes agent downtime.

Understand the patient experience in real time. Learn sentiment using Natural Language Processing (NLP) on transcripts of calls and chats and view contact summaries to evaluate context, address follow-up, and provide precise agent feedback.