Configurable Modules for Every Need
Say goodbye to ops friction and “hello” to the PatientSync suite of contact center solutions. Accelerate agent training, automate institutional knowledge, and ensure your team has the right information at the right time.
Agent Connect
Never miss another call. Our cloud-based platform is built on Amazon Connect—customized and extended for healthcare organizations—for an integrated system that can be accessed anywhere.
Agent Navigator
Get everyone on the same page. Our customizable agent guidance and patient-scheduling solution ensures agents follow your specific practice protocols and physician preferences on every call.
CC Insights
See the whole picture. Advanced real-time and historic analytics dashboards provide deep insights on agent performance, patient interactions, scheduling patterns, and more.
Virtual Agent
Answer immediately, intelligently. AI-powered Virtual Agents answer instantaneously, provide information quickly, and reduce call volume to human agents significantly.
Experience ML
Understand the patient experience in real time. Don’t simply wonder about patient experience: view caller sentiment, conversational analytics, and feedback in real time.
Campaigner
Power organizational initiatives proactively. Utilize automation and agent downtime to create outbound campaigns that bolster marketing, scheduling and survey initiatives.
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