Empowering Care with Expertise
Optimize your contact center for the unique challenges and responsibilities of working in behavioral health.
Improve New Patient Intake
It’s critical to book new patients as soon as possible and optimize intake procedures. Streamline the intake process, reduce wait times, and ensure empathetic communication to create a better patient experience and increase satisfaction.
Optimize Medication Pickup
Leverage our technology to clearly outline availability time frames to pick up medications and send automated refill reminders. Implement a streamlined process to ensure adherence to treatment protocols and improve patient outcomes.
Better Transportation Scheduling
Minimize expenses and streamline operations with assistance for scheduling patient transportation. Improve the scheduling process and guarantee timely access to behavioral health services.
More Human Touch
Create a supportive and understanding environment for patients by incorporating empathy, compassion, and patience into agent training. Ensure everyone receives the best possible care and promote access to effective treatment and recovery services.
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Never miss another call. Our cloud-based platform is built on Amazon Connect—customized and extended for healthcare organizations—for an integrated system that can be accessed anywhere.
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Power organizational initiatives proactively. Utilize automation and agent downtime to create outbound campaigns that bolster marketing, scheduling and survey initiatives.
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