Operate Seamlessly at Scale
Get everyone on the same page with Agent Navigator’s single source of truth for maximum scalability.
Equip Agents With Specialty Practice Expertise
Enable even new agents to handle calls and chats like seasoned pros, so they can easily follow practice protocols, physician preferences, and maintain consistency across the organization.
Streamline Patient Scheduling
Improve visibility on missed opportunities. Agent Navigator introduces workflow updates to physician preferences and availability as soon as changes are made, making it easier to schedule appointments.
Superpower Your Agents
Provide agents with the guidance they need to work faster, break down silos, and improve accuracy. Standardize practice protocols and physician preferences across your call center.
Improve Scalability
Groups can scale faster with workflow guidance to improve speed to competency, decrease agent turnover, and improve staffing. Eliminate memorization with built-in prompts that ensure accuracy and efficiency.
Implement an Audit Trail
Create a single source of truth to improve accuracy, consistency, and traceability. Tie every call recording, web chat and text message to the workflow path taken.
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